The Fundamentals of Effective Communication

This course will introduce several key interpersonal communication skills and will allow for practice and comprehension.

The focus will be on real-world business applications, as related to your team and offices communication style. We will systematically help your team become more effective communicators with each other and with their clients.

We Will Cover the Following Themes:

  • Using “yes, and…” to build ideas in a positive way with customers and team
  • Thinking on the spot and responding effectively
  • Speaking y our clients language
  • Understanding the three levels of listening
  • Being agile when dealing with constraints and obstacles
  • Gaining self awareness and awareness of others
  • Looking at things from multiple perspectives
  • Learning how to recognize and harness non-verbal cues
  • Adjusting the dynamics to influence others
  • Surrendering personal agenda when needed